Vice President, Accounts

About CCA

Creative Communication Associates (CCA), a business unit of Noodle, is a national leader in higher education branding and marketing. From the Ivy League to large public universities to small private colleges to specialty schools, CCA’s over 40 years of strategic and creative expertise has built some of the best brands in higher education today. Our services include market research, brand and identity development, award-winning multi-platform creative and content development, media planning and buying, and enrollment marketing campaigns. CCA is headquartered in Troy, New York.

About the Role

The Vice President, Accounts leads members of the agency’s talented account team and develops, nurtures, and maintains ongoing client relationships while gaining a deep knowledge of clients’ business needs. In collaboration with agency colleagues, the VP, Accounts oversees the execution of best-in-class marketing solutions to meet or exceed client goals. The VP has the primary responsibility for the operations of his/her client service team, with specific focus on ensuring that client’s needs are met by mentoring, monitoring, and guiding the client service team’s activities, overseeing process, revenue stream/growth, and project profitability, as well as leading/managing key projects directly.

This position reports directly to the President of CCA.

Job Functions & Responsibilities:

  • Manage a client services team, developing the skills, knowledge, and abilities required to meet the needs of the agency
  • Oversee client service teams engaged in the strategic development and implementation of brand development campaigns, research projects, and integrated marketing programs, including media, print, direct mail and digital strategies
  • Provide strategic direction/recommendations to clients and the internal team
  • Establish and maintain strong relationships with clients as well as internal team members
  • Collaborate with leadership to ensure that all client contact and services work adheres to the highest quality standards
  • Lead meetings, ensuring attendance and participation and record keeping
  • Direct and oversee account management policies, objectives, and initiatives
  • Resolve, with account team, escalated customer service issues
  • Develop and maintain project budgets and revenue targets for all client contracts
  • Ensure accurate invoicing and maintenance of financial reports for all client accounts
  • Provide cross-functional teams with well-documented client feedback and project assets, as required
  • Support new business development for the agency through preparation of and participation in, proposals, presentations, and agency client contract negotiations
  • Identify, pursue, and secure opportunities for revenue growth within the agency’s current client base
  • Travel, as required
  • Perform other duties as assigned

Qualifications:

  • 12-16 years of relevant work experience, with 6-8 years managing a team or department, and 6-8 years working in a manager or project lead capacity at a marketing and/or advertising agency
  • BA/BS degree required, degree in Marketing/Advertising a plus
  • Familiarity with project management software such as Workamajig, Wrike, and Basecamp
  • Experience in agency branding and knowledge of traditional and digital media platforms, content strategy, and an understanding of brand campaign development
  • Expert client engagement and relationship management skills
  • Exceptional verbal and written communication and presentation skills
  • Proven ability to build relationships across all levels of the organization, develop and motivate talent, inspire innovation, and lead a team to achieve high impact results
  • Proven capabilities in identifying and managing nuanced, cross-departmental needs across multiple teams and stakeholders
  • Higher education marketing and advertising experience is a plus
  • Working knowledge of Google Workspace (Docs, Slides, Sheets)
  • Ability to work effectively in dynamic, rapidly changing, team-based environment

Benefits and Perks:

  • Work from our beautiful Troy office OR work from the comfort of your home office!
  • Great compensation package!
  • 401K + match, bonus potential, and equity opportunities
  • Tools you need on us! Mac is our computer of choice
  • Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
  • Paid Parental Leave
  • Pre-tax commuter benefits
  • 3 weeks paid vacation + 10 paid holidays + paid sick leave
  • Monthly Gym stipend and Membership to premium medical services like Eden Health
  • Monthly mobile connectivity stipend
  • Access to mental health services like Ginger and Talkspace
  • Annual education stipend for lifelong learning
  • Growth – we pride ourselves on creating environments where employees can be themselves and grow within and around the company

Salary Range: $140,000 – $150,000 a year

Even if you don’t think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential.

Apply Now
About Noodle

Online education is no longer a novel or niche idea. It is the fastest-growing segment in higher education, accounting for 20% of all enrollees and 35% of graduate-level certificates, and degrees. It’s also getting increasingly competitive as more and better programs are launched each semester. Universities need to go online quickly, economically, and elegantly, creating programs that students can’t wait to tell their friends about and that their professors want to teach.

Noodle helps universities bring programs online with flexibility, transparency, alignment, efficiency, and joy. That’s why more top universities chose us last year than all other online program managers combined. We are a passionate team of technologists, educators, and experts. Online learning has the potential to transform higher education.

As part of the Noodle family, CCA is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger as a whole. We are proud to be an equal opportunity workplace.

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